Hostgator Review

By: Ejaz Alam | Topic: Web Hosting

Hostgator web hosting review is based on my personal experience with the company. I have been with Hostgator for over 4 years using their hosting packages for my websites. Therefore this Hostgator hosting reviews contains my own personnel opinion about them.

You can read about the company and in the end you will find my personnel recommendations/problems about the web host.

Hostgator Company Overview

Hostgator started its operation as a web hosting company under the ownership of Brent Oxley in 2002. The company’s basic home is in Florida, but due to their growth they moved to Texas in 2007. They also have offices in Houston and Austin.

Hostgator Hosting Review

Presently Hostgator claim to host more than 8 million domains for 400,000 customers in over 200 countries for a diverse range of customers, from Fortune 500 companies, to small business owners and personal bloggers. They currently have 850 hosting experts working with them and they are expecting to double this in the next couple of years.

Hostgator Web Hosting Plans

Hostgator provides very flexible and a wide range of web hosting services suiting the requirements of almost every budget and size. At present they offer four types of hosting plans.

Shared Hosting. It includes three hosting plans. The basic plan is named Hatchling, in which you can host one domain. It is very cost effective plan for people with a single blog or are new in this field. This plan comes with unlimited disk space and bandwidth. In shared hosting the best and most used hosting plan is Baby Plan. In this plan you can host unlimited domains with unlimited disk space and bandwidth. The third plan is Business Hosting Plan which is very suitable for business websites and experienced webmasters. It also offers unlimited packages. In addition to it you get One dedicated IP and private SSL certificate. On toll-free number and anonymous FTP is also included in business plan.

Reseller Hosting is very flexible and meets the requirements of all sizes of business. Hostgator reseller hosting contains five plans depending on your requirements of disk space, bandwidth and domains. Extras included are almost the same for all plans.

VPS Hosting is divided into nine levels from which you can select your level according to your requirements. There’s an interactive price chart to calculate the applicable monthly fees and the data about what you get with each payment plan, so before buying VPS hosting from the web host you must go through it properly..

Dedicated Servers. Hostgator offers fully managed dedicated server hosting for high end webmasters that are very powerful and flexible. You get four hosting plans and each plan has different configuration which can be chosen according to your requirements. You have complete control with root access and dedicated hardware without resource restriction.

Managed WordPress Hosting: Like all the major web hosts Hostgator has also started offering managed WordPress hosting to its clients requiring special WP hosting for their websites.

Hostgator Uptime & Reliability

When we talk of reliability, Hostgator is considered to be the best. They currently offer a 99.9% uptime guarantee (although they don’t publish any stats) and offer an RSS feed for service status updates. If your site has been down for more than an hour in a given month, you may contact support, state the exact time and date when the downtime occurred and the Hostgator administrative team will conduct an investigation. Hostgator will post a credit to your account if the company’s investigation shows that credit is due to you because of the downtime.

Hostgator do not oversell their resources, so the capacity you’re given is the capacity you’ll actually get. The exception is on a VPS or dedicated server where you’re free to oversell at your own risk.

Hostgator Support

Hostgator provides industry’s best support to its customers. It will not be wrong to say that Hostagtor actual strength lies in their excellent customer support. It’s rare to find such a large hosting company that readily offer such an efficient live chat, email and phone support for free. Most of the problems are solved during live chat session. You can access live chat support 24/7/365. In addition to it there is very rich knowledgebase which provides solution to almost all possible hosting problems.

A very effective ticket system is also available for more complicated issues. Live telephone support is available and for US it is toll free. According to some clients the present chat system is not that robust as it was before but it is doing its work.

Hostgator Extras

Most of the web hosting packages offered by Hostgator come with SiteBuilder, SiteStudio, Fantastico (a range of php scripts), osCommerce, WordPress, Joomla, one-click installs and a host of capable stats packages. On dedicated servers, you can allocate individual Site Builder accounts and templates to your clients.
HostGator also offer $100 Adwords credit on all shared hosting plans, and reseller accounts which is available to only USA clients. You can also receive a free upgrade to an eNom domain reseller account which requires manual set-up, but it’s very simple and can be easily done by novices to.

HostGator Money Back Guarantee / Cancellation Policy

Hostgator provides industry’s competitive money back guarantee. You can cancel your hosting plan except dedicated server within the 45-days and receive a full refund. Costs incurred, such as admin and installation fees or domain name purchases, are non-refundable.

Problems With Hostgator

The main problem with Hostgator at the present time is their customer support that has gone worse for quite sometimes. Though they claim 24/7 support through their chat/ticket system but normally chat may get connected after over 30 minutes. Similarly e-mail tickets replies take a very long time to get replied.

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