Excellent Chat Support of InMotion Hosting

I had to contact the support department of InMotion Hosting couple of days before to clarify something. I am happy to see such a fine support through chat of the said web hosts. Firstly I got connected very quickly, about less than a minute wait time, secondly the chat technician named Adam C was very courteous and know his job very well.

The way he handled my questions was superb. The most important point due to which I have to mention this thing in my blog post is the follow up action of InMotion hosting support person. Due to some reason I got disconnected from the chat and felt sorry because my important question was about to be answered because I could see the text ‘Adam C is typing’ but I was unable to re-connect for a long time.

So I thought that I will contact them at some other time but to my surprise I got the follow up e-mail from the said person with the answer to my left out question. He very respectfully asked me if I had any other question.

This has left really an excellent impression on me, though I am not their present client but such gesture had made me think that if I needed any new web hosting then my first choice will of course b InMotion hosting.

If you had any such experience with your host please do share it with me so that I can mention it in my blog for the knowledge and information of others.

No Welcome E-mail From InterServer

I recently became a client of InterServer, however after passing 3 days with them there’s no welcome e-mail from the web host, just a normal count information mail.

It is a normal practice that when you become a new client of any web hosting company they send you a pre-designed welcome e-mail. The e-mail normally greets the webmaster and ask him if he has any problem in setting up his account or things like that.

This gesture of the web hosts have practically no affect on me as I am an experienced and seasoned webmaster who has several such experiences. However this speaks of the company policy, that if done speaks good about the web host, giving an impression that they really care about their customers.

The process can be very simple and an auto generated e-mail can be sent to anyone who has recently signed up for a hosting plan. Psychologically it can have large impact as the new client will develop a sense of closeness and friendship. Anyhow good luck to me and my web host.