Arvixe web host have brought a change in their ticket support system and it will be enforced on 5 Feb 2015. Before that a customer can e-mail the support department from their usual e-mail client but now only the customers who have the accounts with Arvixe will be able to do it through their web hosting control panel.
According to an e-mail received from Arvixe that says,
‘This new support method will help us verify your account details before a ticket is created. This will help us deliver faster response times, and will also ensure the security of your account with Arvixe.’
This seems to be fine and no problem for the customer but a little trouble to login in to their accounts to submit the tickets, which is just a minute and negligible problem. We the customers welcome this change and hope for the best expecting from Arvixe to also reduce the support response time.